From the time you successfully complete the scan, you should expect the insoles to arrive at your door within 1-2 weeks. We will provide tracking once they are ready to be shipped.
Kila insoles are designed to last at least two years, often even longer. However, because our feet naturally change over time, most specialists recommend getting a remold after this period for optimal support. Additionally, the top cover material is a consumable component that will naturally wear down based on usage and care. Its lifespan varies from person to person, depending on factors like activity level, how much you sweat, and maintenance.
60 Day Money Back Guarantee.We stand by our custom insoles and want you to love them. That’s why we offer hassle-free returns and adjustments. Try them for 60 days—if you’re not completely satisfied, return them for a full refund. Plus, if the fit isn’t perfect, we provide free adjustments for up to 60 days to ensure maximum comfort and support.
Every shoe fits differently, and so do your feet in each pair. We highly recommend getting custom insoles for every pair of shoes you wear for the best fit and performance. When your insoles arrive, you may need to trim them slightly to achieve the best fit across multiple shoes. This won’t affect their function and helps accommodate sizing variations between brands, as a size 10 can differ in length and shape from one brand to another.
If the top cover is slightly too long, you can easily trim it with scissors for a perfect fit. Important: Be sure to remove your old shoe inserts before using your new custom orthotics.
Kila Running requires an iPhone 11 or newer with TrueDepth camera, running the latest iOS. iPad devices are not currently supported.
Yes, especially if pain comes from imbalance or pressure. Our custom insoles work like shoe inserts for flat feet, redistributing force for comfort, stability, and long-term support during runs or long hours on your feet.
Traditional options can be rigid and uncomfortable. Kila designs flexible, lightweight insoles engineered explicitly for athletes, giving them natural motion, proper alignment, and long-lasting performance benefits without the clinic markup.
Yes. Kila insoles combine medical precision with performance innovation. Unlike generic boot insoles, each pair is handcrafted for fit, biomechanics, and comfort, making them both high-performing and affordable for dedicated runners.
Store-bought insoles often miss true customization. Kila provides affordable orthotics for high arches crafted to your exact foot scan, ensuring improved alignment, superior support, and lasting performance mile after mile.
